Privacy policy

Note: Your privacy matters to us. Galaxy Pest Control does not sell your personal information or use it for targeted advertising. We do not track the other websites you visit, and we do not use marketing cookies or cross-site advertising trackers.

1. Introduction

Galaxy Pest Control ("we", "us" or "our") operates this website and provides pest control, termite inspection and treatment, pre-purchase inspection, pre-construction treatment and related services to homes, strata, real estate agencies, builders, businesses and organisations across Sydney. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

2. Information we collect

We aim to collect only the information reasonably necessary to respond to enquiries, provide our services, keep this website secure and prevent spam or abuse.

a. Information you provide through our forms

When you send an enquiry or request a free quote through this website, we may collect:

• Your name
• Email address
• Contact phone number
• Property address, suburb and post code (quote form)
• The type of pest and details of the problem
• Any other information you choose to include in your message

b. Information collected when we provide our services

When we inspect or treat a property, we may also keep records such as property and access details, inspection findings, photos taken during an inspection, treatments carried out, reports, quotes, invoices and payment records.

c. Technical, security and diagnostic information

For website security, reliability and spam prevention, this website automatically processes limited technical information when you visit it or send a form:

• IP address: the network address of the device you are using. It may be used to identify and block malicious traffic, prevent spam and investigate security issues.
• Browser and connection information: such as browser type and version, operating system, device information and the time of each request.

d. Analytics

This website does not use analytics, advertising pixels or retargeting tags.

3. How we use your information

We use the information we collect only where reasonably necessary to:

• Respond to enquiries and requests for information.
• Prepare quotes and arrange inspections and treatments.
• Provide pest control, termite inspection and treatment, and related services.
• Prepare inspection reports and treatment records.
• Communicate with you about appointments, follow-up treatments and warranties.
• Keep this website secure and protect it against spam, malicious traffic and abuse.
• Diagnose technical problems with the website.
• Meet our legal, licensing, insurance, accounting and regulatory obligations.

We do not sell your personal information to third parties.

4. Data retention

When you send a form, your details are emailed to us and a copy is kept securely in this website’s administration area so we can follow up your enquiry. We keep personal information only for as long as reasonably necessary for the purpose it was collected for, including keeping customer, inspection and treatment records, meeting legal, licensing, insurance or accounting requirements, and resolving disputes or warranty claims.

The IP address and browser information recorded with a form submission are removed after 90 days. Security and diagnostic records may be kept for a limited period where needed for security, troubleshooting or investigating suspicious activity.

You can contact us to ask for access to, correction of or deletion of personal information we hold about you, subject to any legal or legitimate business reasons we may have to keep certain records.

5. Your rights under Australian privacy law

We respect your privacy rights under applicable Australian privacy laws. Depending on the circumstances, you may have the right to:

• Access: ask for access to personal information we hold about you.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information we are not required or otherwise entitled to keep.
• Enquiries and complaints: contact us if you have concerns about how your personal information has been handled.

We will respond to privacy requests within a reasonable time. We may need to verify your identity before giving access to or changing personal information.

If you are not satisfied with how we have handled a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC).

Please send privacy requests or enquiries to email.

6. Children’s privacy

Our website and services are intended for property owners, tenants, strata, real estate agencies, builders, businesses and organisations. We do not knowingly collect personal information from children.

If you believe a child has given us personal information, please contact us and, where appropriate and legally permitted, we will securely delete it.

7. Data security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

This website uses secure HTTPS connections for information sent through it, and uses security and firewall systems to identify and block malicious traffic, automated abuse, spam and other attempts to compromise the website.

While we take reasonable measures to protect information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. Third-party services

Where necessary to run this website or provide our services, we use trusted third-party providers for services such as website hosting, email delivery, security, payment processing and communications. Where these providers handle personal information for us, we take reasonable steps to choose providers suited to the service and to share only what is reasonably necessary.

Third-party services have their own privacy policies and terms. This website does not load fonts, scripts or other content from third-party servers when you view a page.

9. Cookies and tracking

We do not use advertising cookies or cross-site trackers.

This website uses an essential session cookie so its forms can check that a submission was sent from this website, which helps block spam. This cookie is not used to build advertising profiles or follow you across other websites, and it is removed when you close your browser.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices. Any updated version will be published on this page with a new "Last updated" date.

11. Contact us

If you have questions about this Privacy Policy, our privacy practices or the information we hold about you, please contact us:

Galaxy Pest Control
PO Box 161, Kingsford NSW 2032
Phone: phone or mobile
Email: email